Most people speak indirectly, which requires us to infer the actual meaning of what they are trying to say. This creates a lot of room for misinterpretation, especially through text or email. We will know too well that what a person says is not always what that person actually means. In the workplace, each person has to take into account every other person's needs and ideas to figure out how to compliment or add to the team effort, rather than to detract from it.
What we decide to say or not say requires that we interpret as accurately as possible what the other person is trying to say. If we don't understand or we cannot get a clear idea of where another is coming it is important to create dialogue to gain clarification. Most conflictual situations arise from a misinterpretation of what another is trying to communicate. Once communication is clear, trust is gained and success is inevitable.
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